Two jobs, one retainer
Organic is a publishing operation. Content calendar, production, posting, replying, community. Measured in engagement quality and in the demand it creates that shows up elsewhere.
Paid social is media buying with creative attached. Audiences, budgets, creative testing, conversion tracking. It is closer to PPC than to content, and the people who are good at it are usually not the people writing captions.
Most agencies are genuinely strong at one. Ask which, and ask who does the other.
Three questions for the first call
- Which of paid and organic is your core practice? The honest answer is one of them.
- Who makes the creative, and how many variants a month? Paid social performance is now mostly a creative volume problem.
- Whose Business Manager will the ads run in? It should be yours.
Red flags
- Ads running in the agency's Business Manager, with your pixel history inside it. That data cannot be exported and leaving means starting again.
- Reporting built on reach, impressions and follower growth with no cost per acquisition anywhere.
- Platform-reported conversions presented as incremental revenue. Meta marks its own homework generously.
- A proposal to launch on six platforms at once.
- No mention of creative volume in a paid social proposal.
When you do not need an agency
If your audience is one platform and your product is visual, a good in-house person with a phone will often outperform an agency retainer, because they are closer to the product and can post daily without an approval chain.
Buy an agency when paid spend is large enough that a percentage point of efficiency exceeds the fee, when creative production is the bottleneck, or when you need a strategy across channels that nobody in-house can hold. If your spend is under about £2,000 a month, a specialist freelancer is usually the better purchase.
If the real question is how to split budget between social and search, the PPC shortlist covers the firms that answer it.