Strategy or identity, and which you are buying
Brand strategy is the argument: positioning, audience, proposition, architecture, tone. It is research and decisions, and it is what makes a board sign off.
Brand identity is the expression: logotype, colour, type, imagery, the asset system and guidelines.
Rollout is everything after: website, signage, templates, packaging, social profiles. It is usually the largest line item and the one left out of the quote.
Two firms here lead with strategy, two lead with identity, and one will do the rollout with its own developers. Work out which of the three is your actual constraint before you take a single meeting.
What to ask
- Is strategy a separate engagement with its own fee? If not, ask what happens when the board disagrees about positioning halfway through design.
- Who rolls this out, and is that quoted?
- Do we get a full IP assignment, and what about the fonts?
Red flags
- Moodboards in the first meeting, before anyone has asked who your customers are.
- A single concept presented as a fait accompli, or twelve concepts presented as a choice. Both mean the strategy work did not happen.
- Guidelines delivered as a PDF with no working files and no templates.
- No IP assignment clause, or one triggered by something other than final payment.
- A quote for identity with no rollout costs anywhere in the document.
When a refresh beats a rebrand
If people already recognise you, a full reinvention throws away the one asset that took years to build. An evolution, keeping the recognisable elements and fixing the type, colour, layout system and digital application, costs a fraction and carries almost none of the risk.
Reinvent when the name no longer fits what you sell, when a merger has created two of everything, or when the existing brand is actively working against you in the market you now want. Otherwise, refresh.
If the rebrand needs to reach a website, the web design shortlist covers the build, and the PR shortlist covers announcing it.