The two checks that come before everything
A redress scheme. Legally required, so an agent without one is trading illegally. The Property Ombudsman or the Property Redress Scheme, named on the site or on request.
Client money protection. Legally required for anyone holding your money. Ask for the certificate and check the expiry date.
Both take five minutes to verify and rule out the worst outcomes in this industry. Propertymark membership is voluntary and therefore a genuine signal on top.
What to ask before you instruct
- What is the fee, including VAT, and what is the tie-in period? Push the tie-in down from twelve weeks and check the notice period after it.
- Who is my named contact? Valuations are done by the person who wins the instruction. That is frequently not the person who handles the sale.
- What is your average time from offer to completion? Not time to offer. The two numbers are months apart, and only one of them is your problem.
Red flags
- An overvaluation at the pitch. The agent who quotes highest is bidding for your instruction, not for your buyer, and you will reduce in six weeks anyway.
- A twelve-week sole agency tie-in presented as standard.
- Pressure to use the in-house conveyancer or mortgage broker. Referral fees are legal but must be disclosed. Ask what they are.
- "Ready, willing and able purchaser" clauses, which can make commission payable even if you pull out.
- No CMP certificate produced on request.
When to use a fixed-fee or online agent
If your property is mainstream, priced sensibly and in an area with steady demand, a fixed-fee agent can save you thousands, because most buyers find the property on a portal either way. The trade-off is that you do the viewings and the chasing, and you usually pay whether or not it sells.
Use a traditional agent when the property is unusual, when the chain needs managing, or when you cannot be there for viewings. On a leasehold city-centre flat with a management company to deal with, the chasing is most of the job.
Once you have an agent, the conveyancing shortlist and the mortgage broker shortlist cover the two suppliers that decide how fast the sale actually moves.