Two different agencies, one job title
Media relations agencies build relationships with journalists and get you into publications your customers read. Judged on coverage in named outlets, message pull-through and share of voice. Two firms here are this.
Digital PR teams build data-led campaigns designed to earn links from authoritative domains, because links move search rankings. Judged on referring domains and the rankings that follow. Three firms here are this, and all three sit inside search agencies, which is not a coincidence.
A digital PR campaign that earns 40 regional news links is a success on its own terms and a total failure if you wanted trade coverage before a funding round. State which outcome you are buying, in the brief, in plain words.
Three questions for the first call
- Which of those two are you? A good agency answers immediately and tells you when you want the other one.
- How will we measure this, and when do we agree it? Before month one.
- Who is the senior person and how much of their week do we get? PR is the category where the pitch team most reliably disappears.
Red flags
- Advertising value equivalent used as a success metric. It has been discredited for years and its use tells you how the agency thinks.
- Coverage volume reported without naming the publications.
- Guaranteed placements. That is advertising, and it should be labelled as such.
- Link building sold as PR with no editorial standard behind it, which is a penalty risk on your own domain.
- No named spokesperson strategy, or no plan for what happens when yours is unavailable.
When you do not need an agency
If you have one clear story and a handful of target publications, a freelance consultant with the right contacts will place it for a fraction of a retainer. If your growth constraint is that nobody can find you rather than that nobody has heard of you, buy search before you buy PR.
PR earns its retainer when there is a steady flow of things worth saying, when reputation is a live commercial risk, or when you need to be credible before a raise or a sale. If you cannot name three stories for the next quarter, you are buying a retainer to generate them, and that is a more expensive way to work.
If the goal is rankings rather than reputation, the SEO shortlist is the more useful page.